LAS VEGAS – Global Experience Specialists (GES), a leader in exhibition, event and retail marketing services, announced that for the second year in a row, its GES National Servicenter has earned certification under the J.D. Power and Associates Certified Call Center Program.

The Certified Call Center distinction acknowledges a strong commitment from GES call center operations to provide “An Outstanding Customer Service Experience.”

“GES is proud to be among a select group of companies recognized for outstanding customer service,” said GES President John Jastrem. “Earning certification by J.D. Power and Associates is a detailed process and a great honor. Above all, it’s an indication of the investment we have made in the GES National Servicenter and our commitment to a positive customer experience.”

According to J.D. Power and Associates: “In the trade show management business where there are so many moving parts to coordinate and multiple deadlines to meet, customers contacting the GES National Servicenter are in need of the right business-critical information quickly. While these dynamics have the potential to create a very stressful service environment, GES customers report that they were pleased with the courtesy shown by the customer service representatives.”